![]() ![]() “The practice of ensuring that changes in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes.” Here’s what ITIL 4 has to say about its organizational change management practice, that it’s: ![]() There are many definitions of organizational change management available in books and on the internet. In the next 1000 words, I’ll quickly cover what organizational change management is and why it’s important before offering some practical advice as to what organizational change management should involve. If you didn’t know this, then no matter because this article is here to help you and your IT service management (ITSM) through greater understanding of what organizational change management is. Organizational change management (OCM) is now one of the ITIL 4 management practices.
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